Players
Profiles, statuses, checks, restrictions, segments, balances and interaction history.
iGaming Platform Management
Unified back office for day-to-day team operations
APIACE helps bring together work with players, payments, bonuses, game content and reporting in one operational centre. Each department gets clear access to its tasks and the shared project history.
Overview
Operational centre for the entire team
The back office brings together key project areas and helps staff work from a shared operational view. Support, finance, marketing, analytics and management see current data and complete their tasks in one environment.
Payments
Deposits, payouts, refunds, fees, operation results and financial reconciliation.
Bonuses
Campaigns, awards, free spins, cashback, personalised offers and costs.
Reporting
Financial, gaming and user metrics with convenient filters and exports.
Capabilities
What the team can do in one back office
Capabilities are tailored to the company structure and staff responsibilities. Every important action has clear permissions, confirmation and a change history.
Search and filters
Quick search for players, payments, games, campaigns and events by key parameters.
Player Management
View profiles and change statuses, restrictions, segments and safer-gambling settings.
Financial operations
Payment review, payout approval, refunds, adjustments and investigation of disputed cases.
Bonus campaigns
Create, launch, stop, manually assign and evaluate offer results.
Games and content
Manage game availability, categories, providers, markets and currencies.
Reports
Generate, filter and export financial, gaming and operational metrics.
Compliance controls
Player checks, limits, self-exclusion, risk statuses and control of important actions.
Project settings
Markets, currencies, languages, limits, payment routes, roles and notifications.
Workflow
From finding information to a confirmed result
01
Trace
A staff member finds a player, payment, campaign or other event using available filters.
02
Review the situation
Current status, history, related actions and active restrictions are reviewed.
03
Authorisation check
The staff member's role, permitted actions, limits and any approval requirement are taken into account.
04
Execute
The staff member performs the action and receives a clear result in the operational interface.
05
History
The staff member, time, reason, change made and final result are retained.
Solution components
What the back office includes
The project gets one operational centre for managing players, payments, bonuses, content, reporting and team tasks.
Players
Profiles, statuses, restrictions, segments, balances and interaction history.
Payments
Deposits, payouts, refunds, fees and financial-operation results.
Bonuses
Campaigns, personalised offers, manual awards and spend control.
Gaming content
Providers, games, categories, markets, currencies and content availability.
Reporting
Financial, gaming and user metrics for different departments.
Team operations
Roles, approvals, notifications and history of important staff actions.
Roles and control
Each staff member gets only the capabilities they need
The back office handles player data and financial operations, so roles must be clear, important actions should require appropriate confirmation, and change history must be available for review.
Staff roles
Separate capability sets for support, finance, marketing, analytics and management.
Action approval
Additional confirmation for large payouts, adjustments, removal of restrictions and important settings.
Change history
Staff member, time, object, reason, previous value, new value and final result.
Alerts
Alerts for risky operations, status changes, limit breaches and important events.
Related products
The back office brings together key platform areas
Staff get coordinated access to player data, payments, bonuses and reporting without switching between fragmented work systems.
Player Management
Profiles, statuses, restrictions, balances, segments and activity history.
Payment Gateway
Deposits, payouts, refunds, fees and financial reconciliation.
Bonus System
Campaigns, free spins, cashback, personalised offers and costs.
Reporting
Financial, gaming and user metrics with filters and exports.
Frequently asked questions
Questions about the back office
Can the back office be connected to an existing platform?
Yes. A new operational centre can be connected to existing player, payment, bonus and reporting sections.
Can different permissions be configured for departments?
Yes. Staff capabilities are configured by section, action type, limits and whether additional approval is required.
Are manual adjustments supported?
Yes. These actions are available only to staff with the appropriate permissions and are recorded with the reason and result.
Can staff activity history be exported?
Yes. History can be filtered by staff member, role, section, action type, period and result.
Need one back office for an iGaming platform?
Tell us about the team structure, operational sections, staff roles and important operations. APIACE will help define a convenient operations centre for day-to-day work.